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Wednesday, 31 October 2018
Five Important Sip Trunk Features Businesses Need to Look For
Topic: Business
It’s a no-brainer that Sip Trunking can reduce business communication expenses which is why many businesses are opting for Sip Trunking services. However, there is no advantage of using Sip trunk service if it does not have the necessary features to meet your business needs. Here are popular Sip Trunk features to look for when selecting a provider.

1.  Tier 1 Redundant Network

Uninterrupted internet connectivity is an important factor in Sip Trunking. Network faults are a common occurrence that can affect business communication dearly. A redundant network will ensure there are no downtimes and the service provider can switch your communication channels ( GenVoice.net/Sip-Trunking ) whenever required to maintain uninterrupted communications and Internet connectivity.

Also, only Tier 1 network connects directly to the Internet. This is important to ensure high-quality audio and video calls.  Tier 2 and Tier 3 networks are plagued by quality issues which affect the quality of calls.  In absence of redundancy, Tier 2 and Tier 3 clients also face downtime issues that are a killer for business.

2.  Platform Interoperability

There are wide varieties of PBX systems, and your customers might be using PBX systems that is completely different from yours. The Sip Trunking system you choose should offer excellent platform interoperability that will ensure it supports a wide variety of PBX systems including open source solutions.

3.  User-Friendly Control Panel

Sip Trunk solutions use some kind of software for management. As a business, you would want software that does not have a steep learning curve. The software should have a user-friendly control panel that gives access to all main features.

With a user-friendly control panel, it would be easy for our staff to provision new customers, generate quotes, manage your clients, and handle invoicing.

4.  Real-Time Call Data Records

Sip Trunking generates lots of customer data(recorded calls). It is necessary the Sip Trunking solution can record conversations and provide real-time access to call data records. This feature is useful to analyze customer issues by hearing recorded conversations and take a note on inefficiencies in communication.

Call data records can also help your business to assess CSR performance and optimize staffing. In some states, businesses are required to maintain records of all communications with customers.  The call data record features will ensure your organization is compliant with any laws governing your industry.

5.  Toll Fraud Protection

VoIP Toll fraud is a situation where hackers take control of part of our VoIP phone network and use it to route their call. Toll fraud is a serious and growing threat for Sip Trunking services. You need to select a Sip Trunking service provider ( https://www.genvoice.net/blog/ ) who used advanced monitoring technologies to detect Toll Fraud.

Some of the preventive measures to reduce VoIP attacks are dedicated firewall for Sip protocol ports and set up a protocol to disable all calling features outside business hours.

Migrating to Sip Trunking services is a smart business move. If you find a service provider providing these critical Sip Trunk features, you will find your business on the quickest route to increased revenue.

Posted by brucem231 at 7:32 AM EDT

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